Privacy Policy
1. Privacy Statement
Gibb Property NZ Limited and agents collect and handle your personal information in accordance with our Privacy Policy. If you provide us
with your details, we may contact you about our property listing, promotions, and related products and services. We may
use your personal information within Gibb Property and disclose it to our authorised representatives and service providers who
act on our behalf, to fulfil the purpose for collecting your information. Our service providers may have servers located
overseas such as in USA, Europe, Philippines and Japan, and you consent to these overseas disclosures. Without your
information, we may not be able to provide you with services and you may miss out on receiving valuable information from
us. We do not collect sensitive information about you unless you provide it to us voluntarily. You have a right to
access your personal information that we hold and may ask us to correct this. Our Privacy Policy contains more detail on
your rights and contact details for questions or complaints at www.dayagibb.co.nz/privacy.
2. Privacy Policy
1) Introduction
Gibb Property NZ Limited and agents (Gibb Property, we, our, us) respect the importance of protecting your privacy.
This Privacy Policy describes how Gibb Property collects, handles, uses and discloses your personal information. By providing
us with your personal information, you consent to us using and disclosing it for the purposes set out in this Privacy
Policy. We will update this Privacy Policy when our information handling practices change, or when required. Any revised
Privacy Policy will take effect when it is published on our website.
2) Our functions and activities
We collect, hold, use and disclose your personal information so that we can perform our functions and activities and
provide best possible customer service. Our collection, use and disclosure of your personal information will depend on
our relationship with you, the circumstances of collection and the type of products and service you request from us. We
may collect, hold, use and disclose your personal information for the following purposes:
To provide and administer our products and services, including market properties for vendors and landlords, facilitate
transactions for sales and leasing, assess and originate your application for finance or mortgage insurance and manage
that finance, property concierge services, verify your identity, conduct credit checks and process payments if
applicable;
To respond to your submissions and enquiries about our products and services and property listings;
To provide customer support, including conducting, investigating and responding to enquiries, surveys, feedback,
comments and complaints;
To assess the performance of our websites and improve the operation of the websites;
To perform data analyses and generate customer insights which may include combining personal information received from
reputable data sources and public sources of information; and
To maintain records and comply with our legal obligations.
3) Information we collect
Personal information is any information about you, from which you can be identified. We may collect your name, address,
postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and
proof of identity such as your driver licence or passport number. We may collect additional personal information from
you from time to time.
We generally do not collect sensitive information about you, unless you provide it to us voluntarily. For example, when
you interact with one of our agents, you may provide sensitive information such as racial or ethnic origin,
sexual orientation, health information, religious or philosophical beliefs or political opinion and membership or
affiliation information. You consent to us collecting sensitive information which you provide to us voluntarily. If we
need to collect any sensitive information for a specific purpose, we will ask for your consent.
Where we can, we will collect information directly from you. We collect personal information when you:
Contact us to make an enquiry about our listed properties or our products and services, including online, over the phone
or in person;
Subscribe to communications from us such as updates, publications or newsletters;
Attend property inspections including via manual sign-in; or
Otherwise interact with us or disclose your personal information to us.
Gibb Property may collect information about you from:
Credit reporting bodies and providers, law enforcement agencies and government agencies to verify your identity or
assess your credit worthiness;
Reputable data sources and publicly available sources of information; or
Your representatives (lawyers, mortgage broker, accountants and financial advisors).
5) Cookies and how we use them
Gibb Property may use cookies and tools, such as web beacons and web server logs, to collect, store and monitor visitor
traffic information and actions on our website. Cookies are small data files which are placed on your computer that
allows our websites to “remember you” when you return to our websites. These cookies and tools are not used to record
any personal information.
Services other than Gibb Property may leave cookies in your browser. They may have their own privacy policies that govern
their use of cookies. The information collected by these tools may include geolocation data, the IP address of the
device you are using and information about websites that the IP address has come from, the pages accessed on our website
and the next website visited.
Gibb Property may use and combine this information to maintain, secure and improve our websites, enhance your experience when
using our websites, display and deliver relevant content, services and advertising and understand the effectiveness of
our marketing and advertising (including direct marketing and online ads on external websites).
If you want to prevent cookies being used, you can change your browser settings to disable cookies. However, this might
mean that your access to parts of our website is limited, or you may experience reduced functionality when accessing
certain website functions.
6) Disclosure of personal information
Gibb Property may disclose your personal information and credit-related information within the Gibb Property including to our
officers, employees, agents, brokers and contractors.
Gibb Property collects information from various on-line platforms and services, such as Facebook and Google. Users of these
platforms and services may elect to send information to Gibb Property from the platform. Gibb Property uses this information
strictly in accordance with the terms imposed by that platform; this Policy; and the purposes for which the information
was collected.
Gibb Property never sells or monetises your personal information.
Some of the service providers we disclose your personal information to may have servers located overseas in various
countries, including USA and Australia.
We require that all of those to whom we disclose personal information or who may have access to personal information,
have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy,
including in relation to security and confidentiality. They must only use your personal information for authorised
purposes.
7) Direct Marketing
Daya Gibb may, from time to time, send direct marketing communications to you about us and our products and services, our
property listings and other material that we consider you would find interesting or useful. If you do not wish to
receive such direct marketing communications, you can always opt out. If you are receiving email communications from us,
there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us,
you can contact us via any of the channels listed below.
If you choose to opt out of all direct marketing communications, please note that Daya Gibb may still contact you for
other reasonable purposes, including information that Daya Gibb is legally required to send, notifications of changes to
Daya Gibb products and services or policies and information regarding the use, rights, benefits or obligations of
customers of our products and services.
8) How we hold information and keep it secure
Daya Gibb holds your personal information both electronically, on our own servers and those of our service providers, and
in hard copy at our secured offices.
Daya Gibb takes the security of your personal information seriously and we implement a range of technical, administrative,
personnel and physical measures to safeguard your personal information against loss, interference and unauthorised
access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files
containing personal information and ensuring encryption of personal information sent and received.
9) Access and correction of information about you
It is important to us that the information we hold about you is up-to-date, accurate and complete, and we will try to
confirm your details through our communications with you and promptly add updated or new personal information to
existing records when we are advised. If any of your details change, please notify us as soon as you can. If you believe
we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to correct
it, or delete it altogether.
If you would like to access your personal information, or ask us to update, correct or delete it, you can do so by
contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse access in exceptional circumstances, and if this is the case, we will advise you of our reasons for
doing so.
10) Privacy complaints and further information
We take your complaints seriously and will attempt to resolve your issue quickly and fairly.
If you have a complaint about how we handle your personal
information:
You may make a complaint addressed to the Daya Gibb Privacy Officer. The complaint must identify you and be in writing.
The Daya Gibb Privacy Officer will investigate your complaint and will endeavour to provide a response setting out
Daya Gibb's decision in writing within 30 days of receipt of your complaint.
11) Our contact details
If you require any further information or have any questions about this Privacy Policy or if you wish to access or
correct your personal information or make a complaint about our handling of that information, please contact the Daya Gibb
Privacy Officer as follows:
Email: hello@dayagibb.co.nz
Telephone: (64) 22 434 4991