In accordance with Rule 12 of the Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012, all licensed real estate agents are required to have a written in‐house complaints and dispute resolution procedure. The procedure for Gibb Property is set out below.
You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Authority at any time. You can make a complaint to the Real Estate Authority even if you choose to also use our procedures.
Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.
Please call us and speak to the Licensed Agent: Alisha Daya 022 434 4991. Inform the Licensed Agent about your concerns and let the Licensed Agent know how you would like to see your complaint resolved. You will received a response within 10 working days with a suggested resolution. If you do not accept the resolution provided you may be invited to engage in mediation. .
Alisha Gibb – Licensed Agent
022 434 4991
Visit REA to find details on how to make a complaint and the complaint process on the REA website. Other existing consumer protections, such as those provided by the Fair-Trading Act 1986 and the Consumer Guarantees Act 1993, also continue to be available to consumers.
Where do I go for more information? If you need more information or assistance with making a written complaint please call the REA on (0800 367 732).
Real Estate Authority
PO Box 25 371, Wellington 6140
0800 367 732